Axe

Axelerator's Claims Management Tool offers complete automation of the claims process from the lodgement and assessment of claims, through payments and case strategy, to reinsurance recovery and general ledger entry.  Lower the cost of claims processing by automating the complex rules and workflow that needs to be followed. 

By automating claims streaming you can ensure that assessments, GST calculations, loss adjustments and internal approvals are more efficient and fully compliant with claims rules.  Applications can be received over the web or through call centres. Accurate and speedy processing is ensured by automating the guidelines for case estimation into intelligent online agents. A more customer-centric claims process can be created by capturing the expertise of your best claims managers.

Claims can be tracked real-time, and if desired, status shared with underwriters, staff, brokers or customers.  Multiple clients and channels can all be managed from one system, with real-time monitoring so you know exactly how your business, staff and third party providers are performing.  Audit trails are stored. Integration with other administration and claims systems is supported providing a seamless claims process for internal staff and customers.

• Straight through processing from lodgement to automated assessment and payment for simple claims
• Use rules to define and automate standardised claims processes
• Capture expert knowledge within repeatable processes
• Adapt quickly to change through business driven configuration of the rules
• Automate routine tasks to free staff for more complex work
• Provide differentiated and personalised service to claimants and intermediaries