innovation@axegroup.com.au

Overview

Enterprise Content Management (ECM) is a process for organising and controlling the flow of information right across your business.

The amount of information Australian businesses collect about customers and suppliers increases by anything up to 200 per cent a year. Companies are wading through a rising tide of information - and the challenge is to work out which of that information is really valuable. You need to know how much of the information you collect is duplicated elsewhere and which is the most up to date version, and someone must ultimately be responsible for managing it all.

Your company information is a very significant asset, yet few businesses know how to capitalise on it fully. An effective enterprise content management system ensures that information moves quickly, efficiently and accurately from collection to any other part of the business that might need it, whenever it needs it.

To be successful and to serve clients and customers professionally, your people need to have all the relevant information at their fingertips.

ECM addresses a range of issues, each requiring specialised understanding:

  • Web Content Management - presenting critical information about you and your business to customers and suppliers.
  • Record Management - determining how records of key information and business transactions are created, maintained and used.
  • Document Management - imaging paper documents for later use, and control of electronically-created documents, including “check-in, check-out” facilities and automatic version numbering.
  • Case Management - tracking customer specific information so issues can be quickly identified and efficiently resolved.

ECM is a highly effective tool for empowering employees, customers and suppliers.

Who you choose to work with to implement ECM is an important decision. A true partner will share not only information, but their experience and expertise as well.