innovation@axegroup.com.au

Workflow & Case Management

Most information-based organizations still depend heavily on the flow of paper documents to keep business moving.  Whether the documents are related to customer service, the initiation of new business, or the processing of requests such as customer application forms or claims, handling these documents by hand introduces delays, costs and the inevitable risk of human error.

Business Process Automation through Case Management provides all the elements required to successfully migrate to electronic case processing:

  • Imaging and capture
  • Customisable workflows
  • Integrated document and correspondence management
  • Reporting
  • Virtual case files
  • Secure and compliant retention management with disposition

Axe Group Case Management solutions completely integrate with web and portal frameworks to enable customer self-service initiatives such as online account management, online insurance, loan or mortgage applications and claims status requests.

Axe Group's solutions are designed specifically to facilitate distributed shared-queue processing of cases initiated manually, or through inbound emails to corporate mailboxes, Web forms, or faxes received by your fax gateways around the globe. Automated workflows can be configured to accommodate manual steps such as pending cases for supporting documentation, and can automatically rendezvous incoming paper or electronic communications with electronic cases.